Beginning at the top of the next hour and through the next 48, challenge yourself (and your team)…
When you have a discussion with someone (everyone), give that person your complete attention … all the way through.
Every single discussion. Every single interaction.
The entire 48-hour period.
Not only will it help you maximize your time by minimizing miscommunication, but it also sends a better message to the person you’re talking with … a message of care and respect (it’s part of the ‘being patient’ piece of Loving Your People).
Don’t let a phone call interrupt an in-person conversation. Don’t let your email distract you from a phone call. Don’t let a passerby, mobile notification, or text message take your attention away from the human being right in front of you (or on the phone).
Work’s an interpersonal thing … as is life.
Jump-start your complete attention habit with a better binge … a 48-hour doing-good-things-for-other-people-binge.
5 tips to help you give complete attention…
- Maintain eye contact and face the person.
- Acknowledge key points with a nod, smile, or brief comment (“I see” or “I understand”).
- Avoid interrupting and wait for the other person to pause fully before asking questions to clarify. Ask only to better understand. Be careful to avoid unrelated questions that might disrupt the person’s train of thought.
- Dismiss distractions (phones, mobile notifications, text messages, other people).
- Confirm understanding by rephrasing important discussion issues.
A little more below…
I’ve listed the points above in what I believe to be the logical progression of a conversation rather than from the most important point to least important point.
Several years ago, we had over 2,000 subscribers respond to a survey on listening. They were given 5 choices and asked what they felt was the single most important characteristic of a good listener. The results…