Thou shall not interrupt or talk over another person (colleague, customer, patient, student). Spouses are okay. (I’m kidding.)
Have you ever considered how ridiculous it is to do this?
Why does it happen? It could be the simple excitement over the discussion topic, poor listening training, ego (Let me show you what I know instead of learning from what you know!), or just plain rudeness.
Do you do it? Ever cut someone off mid-sentence with…
“I don’t mean to interrupt but…”
“Sorry to interrupt…”
“Oh, hey, real quick…”
Here’s one way to correct it … commit yourself to dropping a small gap of silence between what someone else says … and your response – just an extra second or so. You’ll be amazed at what else you learn and the better connections you make. (Get our top 30 open-ended questions chart here.)
This is thoughtful listening.
Practice it with your team in your daily discussions. Practice it with your friends and family in your personal discussions. Watch how it becomes a great habit.