Customer Feedback

“The Lead [simply] workshop was yesterday and the participants loved it! The conversation was engaging, inspiring, and effortless. Thank you again for what you do. Your concepts make it easier
(and more fun) for me to lead my team in an authentic and successful way!”

- Cristina, Novartis

“I am excited to see my people become inspired and strive for self-improvement. Thank you for your products and the impact it is going to have on my students and staff!”

- Bengie Laning, Charter School Principal

The Smile & Move video has been a great success here at our corporate office. I work for a property management company and we operate hotels. Our culture within our company has been about 'TEAM-Together Everyone Achieves More', and basically, it's about doing something for someone else out of the norm. We're finding your Smile & Move concept really helps put our TEAM into perspective.

- J. Henderson / Magna Hospitality

Quick backstory - we kicked off 212 @ last month during a Sales Training meeting. All of our Associates received 212 wristbands that has become a required addition to their Romp n' Roll uniform. We then held a "Makin Steam and Movin' Trains Contest". Associates were asked to self-nominate themselves by submitting examples of how they had achieved that extra degree of Customer Service.

Our Team has embraced 212 to the point that we now have associates talking about how they're going to hit 213! Is it possible for Customer Service to 'boil-over'? Thanks for providing this opportunity for us to engage our Team in taking our service to another level!

- Tim Barnett, Director of Operations of Romp n' Roll Franchise Development, LLC

I recently ordered the Smile and Move books for my team to read prior to our quarterly Manager's Meeting. The book has such a great message, and so appropriate for almost any business. My team loved it and got right into the new vocabulary, the first saying coming as "What a smotivational smeeting!" I challenged my smanagers to discuss the concept with their staff at each facility.

It just reminds of how much I love my people! ;)

- Katie Lizana, Area Manager at Sentry SS Management

The 212 material I utilized for the Canadian National Convention worked superbly! The 212 message along with the video reinforces going the extra degree. The comments I received from the participants is the message touched them in all parts of their life. By having a message from both a personal-family related side and a business side has helped them to take the next step and go the extra degree in so many ways.

- Andy Pitsker, Manager, Sandvik Coromant

The feedback was incredible! It just makes sense. Model. Connect and Involve.

The first part of the session is focused on customer service and then the last half is the leadership focused time when they get the books and we talk through what these three concepts translate into in "our world".

- Karen R. Manager, Training Resource Development at United Airlines

I had a 2012 kick-off meeting with my direct reports and broader team last week and we used the Cross The Line materials to open the agenda for the half day meeting. The material was a great lead-in and focal point for the team as we built out our goals and objectives for 2012 as a group. I plan on incorporating the 'Smile & Move' material later on in the year!

- Ann Young, Talent Acquisition Sr. Manager

First, on behalf of the entire NTT America team, I would like to extend my sincere gratitude and appreciation to Sam for his outstanding performance this morning. I had an opportunity to speak to Sam briefly both before and after he spoke, and I found him to be friendly and personable. The messages and stories that Sam conveyed during his presentation really hit home with the audience. Sam's presentation was a perfect way to end our annual conference!

- Alexander Russo, NTT America

I have been a manager for a number of years and cannot speak highly enough about your products. They are simplified, easy to learn, and to comprehend. I have used your products throughout my meetings in the past years and wanted give you a simple thank you because of your products and what you and your team provide.

- Victoria S., Liberty Mutual Insurance Company

Thanks for the download. Worked really well and made me more confident in presenting that session. The team building activity I did around it ROCKED!!

- Wendy John Consulting

It really went well and was received very well by my team. I had the buttons, the books, the pens and last but not least the DVD. Wonderful stuff. I followed your outline and all of your recommendation on how to present Cross the Line, it really works.

- Frank Warner, Frank Anthony Salon

I've been Smoving for over a year now and while I've really enjoyed the message, it's paying great dividends for my team...

After rolling the information to our leadership team, I adjusted the PowerPoint presentation a bit to shorten the presentation so I could roll it out to the front line employees. These meetings included a significant amount of discussion and even a couple of breakout sessions to brainstorm about the different ways we can Smile & Move in our daily workplace.

After rolling this to our front line we put up some of the posters around the centers.

We've had great feedback on the program and I believe that people are doing things differently now that we have the message out there.

- Call Center Sales Manager, Large publicly traded telecommunication company

Last year around this time, I ordered a number of 212 materials (followed up by another order midyear with reminder items) as our theme for our region was 'getting to 2012'. I just received a communication today from with regards to the Cross the Line platform. This dovetails nicely into the direction I want to take our region's theme for the coming year. We are a contract organization and facing a patent expiry on a big product for us, and we need our sales team committed and focused.

- Kara B., Ontario Regional Business Manager

Love the books and work! We just rolled out the "Cross The Line" presentation here to our team in Colorado! Response has been great and I look forward to using your resources for future projects as well!

- Garrett White, Manager, Nationwide Insurance

The theme (212° the extra degree) was perfect. Average could not get us where we needed to be, so 'the extra degree' had to become our normal way of work. The culture and climate of the school changed dramatically in a positive direction. Of course, it was more than the theme that made the difference, but having a tag line that was perceived as credible helped tremendously.

- Middle school principal

I bought your book, Lead [simply]. I LOVED IT. I quickly purchased Smile & Move after. Our entire staff received Love Your People as a Christmas gift. All of your work at Give More continues to have a positive impact on our staff.

Our school was recently named a National Title I Distinguished School for closing the achievement gap. We want each student to read on grade level and pass the state standardized test. We are getting closer every year. Last year 84% of our students passed both parts of the state test. That is a 25% percent gain in two years.

I don't believe that our students’ high achievement would be possible without our journey through your books. Your work inspires us to work harder, smarter, and happier. Now we are all trying to make good things happen for other people every day. Thank you for your enthusiastic example. It is positively impacting adults and students at Washington every day.

- J.R. Ankenbruck, Principal at Washington Elementary School

Just a quick note to say thank you for helping me be a better administrator/principal.

My new hires this year all watched Cross the Line and loved it. They also received a copy of Smile & Move and saw the video on their first day with me. Our entire faculty saw Smile & Move last year and I'll probably show it again in January as a 'pick me up'. I purchased several copies of Lead [simply] and giving this to my Team Leaders (we already had a summer read) in January as part of our ongoing efforts to support and enhance 'teacher leaders'. I also gave a copy to the school Leadership Team to read - no strings attached, just sharing the professional development opportunity.

Again, just a simple thank you and encouragement to keep it up.

- Elementary School Principal

It was about 4 years ago that I stumbled across and 212. What I can tell you is that is has made a significant difference in our High School. It is true that one extra degree can make all the difference. After the 212 roll out, we progressed to Smile and Move the next year ... immediately we saw Smovers make the choice to complain-less and give more.

As educators we are inundated with buzz words, initiatives, mandates, and all sorts of other "stuff." What is most significant about material is the ability to make simple connections that stick and are readily embraced by all stakeholders. We noticed about six months in our 212 campaign that students starting to pick up on our mantra. That is how we knew we made a shift.

We are looking forward to Cross the Line this year!

- Mark Schultz, High School Principal

The principals loved the Smile & Move theme. They felt it was very straightforward and motivational at the same time. Even though it was a simple message it was very thought provoking.

- Polk County School Board

As a first year Principal, I started with an engrained culture that needed to be changed. I found and knew the tools could support a unifying message to drive the change I wanted for my school. After using 212 The extra Degree for three years and with less money than ever, we had the highest reading results in the area, highest math gains overall over 3 years and this past year, showed the most significant SOL score improvements.

- Middle school principal

Although the 212 video is only about 3.5 minutes long, I was amazed at its effectual qualities. I am going to be using the package to open a student-math conference as well as staff in-service opportunities. I am excited to see my people become inspired and strive for self-improvement. Thank you for your product and the impact it is going to have on my students and staff!

- Bengie Laning, Charter School Principal

I've used 212, Cross the Line, and Love Your People in team trainings and all-personnel meetings with great success. Just wanted you to know you're making good things happen for me and my colleagues. Thank you!

- Karla Fisher, Vice President of Academics at Butler Community College

We've seen increased levels of engagement and higher levels of achievement.

- Superintendent

I am the superintendent of a small rural school district in Culver, Oregon. We have had a revolving door of superintendents (I have been the elementary principal for 10 years and added the superintendent role 2 years ago while remaining the elem. principal). So... it has been a constant drive of mine to remind them of all the reasons to strive for excellence - the kids & community deserve it. My motto is 'Excellence - no excuses'.

I was searching for many strategies to share this message when I stumbled across your Cross The Line clip. I immediately ordered the video and showed at an all district staff meeting & I shared it with the school board. In speaking about it to one of our coaches I mentioned that there was another motivating video called 'Be 212' that would be great for staff and athletes. He is our 5-time State Wrestling Champions Varsity coach. He got out his check book and wrote me a check to buy it for the district as long as he could use it for his wrestlers. I then showed that clip at an all district staff meeting. 4 teachers then asked to borrow it and show it to their high school students. The wrestling coach then had me come show it to his wrestling team. When they brought home their 5th state wrestling title, we had a huge assembly for them and each state champion wrestler gave a little speech. One of the boys shared that this experience has taught him what it means to 'BE 212' and what you can accomplish. The wrestling coach looked at me and winked as if to say... we made an impact.

- Superintendent and elementary school principal

The kick-off for our Special Education Team was yesterday. In addition, administrators from the superintendent to the building Principals were in attendance. Needless to say, everyone wants in on this mission!

We're just a small team in a small district way out in the sticks trying to make a difference in the lives of our kids. The Love Your People mission is just the thing we need out here.

- Shelley Langston, Executive Director Learning Support Services at Sequim School District

The Smile and Move program was implemented into our emergency department work force a year ago. It is now our baseline for building and defining our work ethics platform. We bought the program, shared the information with our team in groups and as individuals, kept reminders in view, constantly reaffirm verbally, and shared/talked about the program with patients/families throughout the year. We have reminders on the time clocks, posters in our break room/bathrooms, pins on our badges, books/pages on our customer service board, excerpts shared in weekly emails, and of course inter-personal shares when we are busy we are left with no choice but to Smile and Move. (My bumper sticker gets a lot of attention as well!) The consistency to which we review the program is key...we have to re-read it, visualize the motto, and memorize the key phrases/words so we can reflect when we as humans falter and need to be reminded. When we get compliments back in our surveys that reiterate the results...we are assured that the program works, we are committed to sharing our smiles, we are convicted in moving with urgency, we have adopted the principals that have changed our view on integrity and work ethics, and will continue to share it with those around us. Our HC scores have gone from 50-60% to 90% in the last year. I am excited and pleased with the direction our customer service program continues to progress in and am hopeful with growth, continual changes, positive attitudes, and 'Smoving' in the right direction, we can remain the best ER in our area while setting a precedence for other HCA facilities.

- Michelle Voizin, Customer Service Specialist, West Florida Hospital

I have followed you and your company for over 9 years. The insight and relevant material you and your team produce are amazing! I've used your materials for new & tenured sales teams across many disciplines of industries. Thank you!

- Michelle McMahon, Travel Nurse Across America

Real-world examples of how Smile & Move is working in healthcare...

A 650 bed regional medical center (Level II Trauma Center) and Malcolm Baldrige National Quality award winner, used Smile & Move Training as one of their resources to help improve their level of customer service across the hospital in hopes of winning another Malcolm Baldrige National Quality award. They customized the Smile & Move Training presentation to complement their hospital's purpose, mission and values. Over the course of 1 month they trained 5,800 hospital staff. They have the highest HCAHPS scores within a 68mile radius of 12 other acute care hospitals.

A South Sacramento Medical Center used Smile & Move as one of their leadership resources and as part of a facility-wide campaign reinforcing their safety message. Their quality team sent out emails to all managers and directors about the message and how it tied into their hospital objectives for quality and safety. They put a TV/DVD player on a rolling cart and rolled the cart throughout every unit of the hospital over the course of several weeks so that every staff person everywhere saw the 3-minute Smile & Move video. They reinforced the concept by giving the mugs out to top performers with organization-wide announcements. They also had fun raffles and other prizes for 'Smovers' of the week and month within the hospital.