Meetings and discussions are an opportunity. They're how we connect, how we learn, how we encourage, and how we inspire.
Encourage your people to be more positive and service-oriented in their efforts with customers and colleagues. There are 5 ways to smile (attitude-based: wake up, be thankful, be approachable, complain less, smile more) and 4 ways to move (action-based: start early and go long, go beyond expectations, have a sense of urgency, be resourceful and resilient).
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