Customer Support

May we help you?

Please call us at 1-866-952-4483

FAQ

  1. How can I speak with a live person regarding any shipping or customer service questions I have?
  2. What payment methods do you accept?
  3. Is my information secure?
  4. When will my order ship?
  5. How can I find out the status of my order?
  6. How much is international shipping?
  7. How much are duties and taxes for international shipping?
  8. What if my shipment arrives damaged?
  9. What are your shipping options?
  10. I need a product immediately. Can I download it off your site?
  11. How do I get my video/PowerPoint® presentation download?
  1. How can I speak with a live person regarding any shipping or customer service questions I have?

    Please call 804-762-4500 or 866-952-4483 or email us at Hello@InspireYourPeople.com for assistance. Real people are here for you Monday through Friday between 8am and 5pm EST (often much earlier and later too). If you leave a message after 5pm EST, we'll return your call by 9am EST the next business day. If you're in a bind and would like to talk with someone outside those hours, please call Jim at 804-397-9550 (that's his cell).

    Back to top

  2. What payment methods do you accept?

    We accept Visa, MasterCard, Discover and American Express.

    We accept purchase orders ($100 minimum) from:

    • Non-profit public schools (K-12)
    • Hospitals
    • Higher Education (not-for-profit)
    • Government Agencies

    Please fax your purchase order to 804-884-3831 or email it to Orders@InspireYourPeople.com. Please include your email address when sending your purchase order.

    All purchase orders are shipped via FedEx Ground unless a FedEx Express shipping option is requested.

    If you have any questions, please give us a call at 866-952-4483 or 804-762-4500.

    Back to top

  3. Is my information secure?

    Yes. Our site uses industry standard SSL (Secure Sockets Layer) technology to encrypt your information when placing online transactions, and, if you choose to set up an account, to store your order history.

    InspireYourPeople.com does not store your credit card information and we cannot see your full credit card when you are placing orders. InspireYourPeople.com is compliant with the industry standard PCI Security Standards.

    Back to top

  4. When will my order ship?

    All orders placed Monday – Friday by 2pm Eastern will ship the same day. All orders placed after the 2pm Eastern cutoff will ship the following business day.

    If you've missed this cutoff and require rush delivery or are concerned about when your package will arrive, please give us a call at 1-866-952-4483.

    Back to top

  5. How can I find out the status of my order?

    Once your order ships, tracking information will be emailed to you. If you've chosen USPS First Class (our only shipping option where tracking is not available), please contact us at 866-952-4483 or send us an email to check the status of your order.

    To track your order at your convenience, register as a InspireYourPeople.com customer.

    Back to top

  6. How much is international shipping?

    Cost depends on location, weight of package, and shipping method. If you need to speak with someone about international shipping, please contact us at 866-952-4483 or send us an email.

    Back to top

  7. How much are duties and taxes for international shipping

    For all international shipments, the recipient will be responsible for the import taxes, customs duties and fees charged by the destination country. These fees are in addition to the shipping & handling charges you pay to InspireYourPeople.com when you place your order.

    These additional fees are generated by your local customs office after the shipment reaches your country. You will either be called to arrange payment or a bill will be sent to you after you receive the shipment. The method that the fees are collected depends on the declared value of your order.

    Since customs charges vary widely from country to country, InspireYourPeople.com cannot predict what they will be for each order. For additional questions, please give us a call at 866-952-4483.

    Back to top

  8. What if my shipment arrives damaged?

    If your order arrives damaged or you are unhappy with the quality, you can exchange it or return it for a full refund of the price of the merchandise (does not include cost of shipping). Learn more about our return and exchange policy here. If you have any questions, please contact us at 866-952-4483 or send us an email.

    Back to top

  9. What are my shipping options?

    You can view all of our shipping options and transit times here. If you have a meeting or deadline we recommend using FedEx (our most reliable shipping option). FedEx always comes with a tracking number so you can keep tabs on where your package is. If you have any questions about which option is best for you, please call us at 866-952-4483.

    Back to top

  10. I need a product immediately. Can I download it off your site?

    When you purchase our videos and PowerPoint® presentations by themselves or in meeting packages, you have the option to get immediate downloads of those products.

    PowerPoint® presentation downloads include a fully-scripted Powerpoint® formatted presentation, a wide-screen version of the presentation, a Leader's Guide, and a license agreement.

    Video downloads include a video in .mov (QuickTime) format and Leader's Guide; the video can be embedded into a PowerPoint® presentation. If you have issues playing your video, try downloading the VLC player (a safe, free, and reputable program).

    Back to top

  11. How do I get my video/PowerPoint® presentation download?

    As soon as you complete your order, you will receive a link to immediately download your product and Leader's Guide. Your email receipt will also include a download link.

    Back to top

Let's stay in touch!