Photos Of Our Office & Peeps!!

Shipping & Service Associate
(loving the work)

Location: Richmond, Virginia

We're looking for the end-all-be-all shipping and service associate who wants to be a part of making good things happen.

We're – we sell books, videos, mugs, posters, and other products that help people care more about their work and the people they work with and for.

The work...

You'll put together packages of our products and help get them out the door as quickly as possible so our customers are happy. (You'll be responsible for pulling and packing items from the shelves, printing shipping labels, and making sure all details are accounted for.)

You'll also help provide a high level of service to our customers by answering phones, replying to emails, and chatting with them through our website.

To become a member of the team, you'll need (really)...

  • a positive attitude and strong work ethic
  • to be extremely detail and deadline oriented
  • the ability to communicate effectively in writing and over the phone
  • at least one year of customer service experience
  • to care about people (our team and our customers)
  • strong computer and Internet skills
  • to be able to multitask in a fast-paced environment and to lift and move small to medium-sized boxes
  • to be able to work in our cool Shockoe Bottom space in Richmond, Virginia (we have trains ... 4 tracks of trains!)

We'll pay you well and help you do even better work.

Opportunities are available to grow in this role and handle inventory management, operations, and additional customer service responsibilities.

To become a part of this team is a wonderful opportunity for the right person. If you're the right individual, it's also a wonderful opportunity for us.

If you're confident you'd be a great addition to the team, please email Jessie Cox at (no attachments please ... use the subject line: shipping & service associate ... these two things are important because they show us you love the details). In your email, please include your background and the reasons you feel we should drop everything and talk with you now.

We can't wait to hear from you (really).

804-762-4500 ext. 318

Before you contact us, please watch our Smile & Move video (3 minutes). It's how we work (and it's one of our products).