On the Blog

good teeth

I was flossing my teeth the other day and recalled what made it a permanent part of my mornings. It was 5 years ago. I was on a flight out of Vancou…
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flipping it

Why is it when we're the customer, we sometimes feel we have a pass on our responsibility to kindness & gratitude? Here's an idea... What i…
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drive kindly

Sometimes when I’m keynoting an event, because of the room set up or agenda, I'm invited to sit in on some of the meeting before I talk. Whe…
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how to write better email

Shorten it. Write clearly. Start with the most important point and continue with other points in descending order of importance. Don’t assume you’l…
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fat & formal

I give words a lot of attention. It’s how I eat. At this point in my life … with more than a half-century of hearing, reading, saying, and writing…
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that's not what i meant

I called to place a take-out order for lunch.“And what’s the name?” he asked.“Sam,” I said.“I’m sorry. What was that?”“Sam.”“I’m really sorry. I didn’…
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