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Aug 16th 2018

The top 10 responses were... Allowing attendees to ramble and repeat the same comments and thoughts. Doesn't start on time, stay on track, or fin…

Aug 14th 2018

When I'm having a service challenge with someone (as a customer) and I start getting annoyed, I'll sometimes ask them that question (as kindly as p…

Aug 9th 2018

Golf’s final major tournament for the year started this morning… The PGA Championship. The number above is the average daily margin o…

Jul 27th 2018

I went out to the beach early to set things up … 18 chairs, a portable canopy, two umbrellas, blankets, towels, waters, and bocce. It’s a two or th…

Jul 19th 2018

I talk with a lot of leaders who tell me about their challenges at work. Almost always it comes down to people issues. I ask two questions... 1…

Jul 13th 2018

I’m a 3.5 tennis player. Between someone who’s never played and the professionals you see at Wimbledon, that puts me at just above bad. But in mi…

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