Blog

How to Run Better Meetings

What did 1,600 people say frustrated them most about meetings? The top 10 responses were... Allowing attendees to ramble and repeat the same comments and thoughts. Doesn't start on time, sta…
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Make it a Good Story

Make it a Good Story

When I'm having a service challenge with someone (as a customer) and I start getting annoyed, I'll sometimes ask them that question (as kindly as possible). See ... there's a story for every inte…
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212 Golf

212 Golf

Golf’s final major tournament for the year started this morning…  The PGA Championship. The number above is the average daily margin of victory over the last 25 years between the winne…
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Awareness is a Beach

Awareness is a Beach

I went out to the beach early to set things up … 18 chairs, a portable canopy, two umbrellas, blankets, towels, waters, and bocce. It’s a two or three-trip job. We were a big group of uncles,…
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Leaders: 2 Questions to Ask Yourself

I talk with a lot of leaders who tell me about their challenges at work. Almost always it comes down to people issues. I ask two questions... 1. How many people on your team probably shouldn't…
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Play with 4.0s

Play with 4.0s

I’m a 3.5 tennis player. Between someone who’s never played and the professionals you see at Wimbledon, that puts me at just above bad. But in mid-lifer recreational tennis, that rating puts me a…
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Invite Feedback

I got a sandwich for lunch from a nearby restaurant and brought it back to the office. When I opened the bag, I was a little disappointed. I felt the sandwich and the side of quinoa were a li…
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A Beautiful Review

"You made my life better than it was." Muhammad Ali | 1942 - 2016 | American boxer & activist I caught those words watching comedian Billy Crystal’s eulogy for Ali back in 2016. T…
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How To Be Judged

How To Be Judged

Pigeonholed. (verb: put into a restrictive category) It's very real. Your results, your attitude, your effort, your curiosity, your interest (lack of indifference) ... all of it will put you in a…
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