Be sure you're sending the right message to those you serve.
I try to get my shoes shined in airports. It’s cost-effective and most of the time, the people there do a better job than I do. I plan for the shines around my speaking engagement trips.
Something I’ve noticed ... if the person or people working the shoe stand look a little indifferent or lazy ( less than smovish), I'll hold off for the next airport. Their apathy and slow movement doesn't give me confidence in the job they might do or the time it might take.
What says indifferent or lazy?
They're slouched in a chair watching a video or playing a game on their phone. Sometimes they're reading a newspaper. Sometimes it's just the lack of a smile that keeps me away. If they're napping ... please.
I remember once walking through an airport in New England seeing an empty stand with no one working it. I passed by and then realized that maybe the guy I saw sitting in the adjacent gate area looking into his phone with his earphones in ... maybe it was his stand.
I thought I'd go back and see ... and if it was his stand, maybe give a little advice (uh-oh ). Then I hesitated ... thinking about the likely interaction. Then I did my Love Your People golden rule check and thought I'd like the advice if I were him.
It was his stand.
“Oh. I didn't know. I passed by thinking there was no one here, so I didn't stop,” I told him.
He started to get up slowly from his chair. I'm assuming he felt I wanted my shoes shined.
“That's okay. I don't have enough time, unfortunately. But I have an idea for you. I think more people would stop at your stand and you'd make more money if you sat closer to your stand or stood next to it. I thought you might be waiting for a plane rather than working here. I'm guessing other people might be thinking the same thing.”
He looked at me from his chair and said slowly, “Thanks for the idea.”
I'm not sure where it went for him from there. (Did he embrace the feedback and make better things happen for himself and the people going through the airport? Did he dismiss the feedback and potentially short-circuit his own possibilities? Has he Crossed The Line and started two-twelving things?
A simple development opportunity below...
Being approachable and engaged (enthusiastic and caring) are the on-ramps to so much good.
A 212 development opportunity (devop)...
Is there anything you (or your team) are doing that might be telling people you'd prefer they didn't give you their attention/time/ideas/business/relationship/opportunities/feedback/money?
Is there anything that might be shouting, “I'm slow and I really don't care”?
How many improvements could you make this week if you asked everyone to come up with 1 or 2 things you could do to be more inviting?
With awareness, comes responsibility.