Communicating well is one of the kindest everyday opportunities we have (Love Your People principle #2).
And while it can do so much good (inform, enlighten, inspire, encourage, entertain, connect), done poorly, it can do a lot of bad (deflate, confuse, mislead, annoy, antagonize, disconnect).
It can save time or steal time. It can strengthen relationships, weaken relationships, and end relationships.
For several years, I’ve been observing the way we communicate with each other and thinking of ways we can improve (I can improve). Throughout, I’ve fallen in love.
While communicating well is an 'everyone opportunity’ for kindness, it’s an extremely helpful thing to those who lead (look back at that list of the good and bad … consider the results one way or the other by how well you communicate … that’s money, opportunity, and solutions).
Communicating well is a behavior to model, a way to connect, and a way to involve (to Lead Simply). It’s really beautiful.
Today (or tonight), enjoy the 6-minute evaluation video below from the New York Times on the communication work of Amy Acton, the director of health for the Ohio Department of Health. She leads the response effort to COVID-19 for that state.
More CWIK nuggets to come ( communicating well is kind … I have mixed feelings about acronyms but I’m giving you a look behind the curtain of where this stuff comes from).
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