invite feedback

invite feedback

When I opened the bag, I was a little disappointed. I felt the sandwich and the side of quinoa were a little small given the price.

“No worries. Maybe the ingredients and taste will make up for it,” I thought.

No luck.

The scary thing for the restaurant ... I wasn't disappointed enough to put the time into sharing my thoughts with them (as you might remember I did with Lyft). They were in that strange zone of mediocrity that doesn't really deserve more attention. And, given my past experiences sharing my thoughts with other people, I just wasn't up for another eye roll or some defense of a reason for subpar work.

So, I quietly never returned and I never encouraged others to go. (And I like recommending restaurants because it helps people and feeds my ego … I know … sad). Eventually, the restaurant closed.

For me ... a reminder to seek and invite feedback rather than wait and hope for it.


  • My favorite questions for inviting feedback from our customers: “How did the books/ video/ PowerPoint deck go over with your group? Did you have any ‘I wish they did blank’ or ‘I wish they had this or that’ thoughts?” And if you have thoughts you’d like to share (good or bad), please email me at
  • P.P.S. Where would I recommend you go for dinner if you visit us in Richmond, VA? Depends on what you’re in the mood for but Edo’s Squid seems to be what I recommend first most of the time. It’s an Italian place. I’ve never had better rockfish, hanger steak, or branzino. Other favorites of mine … lamb sausage with polenta (oh my) … squid, beans, and arugula … chopped liver (if you like chopped liver). Don’t let the walk up the stairs scare you away. It’s very good, priced well, and open later than most places in Richmond. It’s not quiet.

© 2020

More blog posts ›