I called to place a take-out order for lunch.
“And what’s the name?” he asked.
“Sam,” I said.
“I’m sorry. What was that?”
“I’m really sorry. I didn’t hear you.”
“My name is Sam … as in Green Eggs and Ham.” I use this line when someone is having a difficult time hearing my name over the phone. My hope is to give them a little laugh (or at least a smile) while making my name clearer.
“Got it,” he responded (no laugh … but I’m sure he smiled … I’m very funny).
20 minutes later, I arrive to pick up my sandwich.
“I’m picking up an order for Sam.”
He looks on the shelf with orders that are ready to go.
“Sorry. It looks like it’s not ready. But, I can take your payment now.”
I pay and step aside.
About a minute later he says, “Wait. What’s your name sir?”
He reaches back to the shelf, grabs the box, and hands it to me. “I think this
might be yours.”
I smiled and enjoyed the fun (and inexpensive) reminder that what we say isn’t always received in the way we intend … now matter how hard we try ... and that communicating clearly is always my responsibility.