Blog

That's Not What I Meant

I called to place a take-out order for lunch. “And what’s the name?” he asked. “Sam,” I said. “I’m sorry. What was that?” “Sam.” “I’m really sorry. I didn’t…
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How to Lead Simply

How to Lead Simply

That's your framework for leadership – your simple, day-to-day, where-the-work-gets-done formula for creating that special team of people that cares to make things better ... continually... ever…
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Labor Day

Labor Day

So few people really know why we celebrate Labor Day in the U.S. Ask around. From the U.S. Department of Labor: Labor Day, the first Monday in September, is a creation of the labor movement and i…
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Graduation

Graduation

“Baccalaureate … a ceremony we’ve been having since medieval times.” I sat in the audience thinking, “How terrible.” I have three kids, one sister, two nieces, and a nephew. There’s…
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How to Run Better Meetings

How to Run Better Meetings

The top 10 responses were... Allowing attendees to ramble and repeat the same comments and thoughts. Doesn't start on time, stay on track, or finish on time. No specific action items or walk-away…
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Make it a Good Story

Make it a Good Story

When I'm having a service challenge with someone (as a customer) and I start getting annoyed, I'll sometimes ask them that question (as kindly as possible). See ... there's a story for every inte…
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212 Golf

212 Golf

Golf’s final major tournament for the year started this morning…  The PGA Championship. The number above is the average daily margin of victory over the last 25 years between the winne…
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Awareness is a Beach

Awareness is a Beach

I went out to the beach early to set things up … 18 chairs, a portable canopy, two umbrellas, blankets, towels, waters, and bocce. It’s a two or three-trip job. We were a big group of uncles,…
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Leaders: 2 Questions to Ask Yourself

I talk with a lot of leaders who tell me about their challenges at work. Almost always it comes down to people issues. I ask two questions... 1. How many people on your team probably shouldn't…
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