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Make it a Good Story

Make it a Good Story

When I'm having a service challenge with someone (as a customer) and I start getting annoyed, I'll sometimes ask them that question (as kindly as possible). See ... there's a story for every inte…
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212 Golf

212 Golf

Golf’s final major tournament for the year started this morning…  The PGA Championship. The number above is the average daily margin of victory over the last 25 years between the winne…
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Awareness is a Beach

Awareness is a Beach

I went out to the beach early to set things up … 18 chairs, a portable canopy, two umbrellas, blankets, towels, waters, and bocce. It’s a two or three-trip job. We were a big group of uncles,…
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Leaders: 2 Questions to Ask Yourself

I talk with a lot of leaders who tell me about their challenges at work. Almost always it comes down to people issues. I ask two questions... 1. How many people on your team probably sh…
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Play with 4.0s

Play with 4.0s

I’m a 3.5 tennis player. Between someone who’s never played and the professionals you see at Wimbledon, that puts me at just above bad. But in mid-lifer recreational tennis, that rating puts me a…
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Invite Feedback

Invite Feedback

When I opened the bag, I was a little disappointed. I felt the sandwich and the side of quinoa were a little small given the price. “No worries. Maybe the ingredients and taste will make up for it,”…
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A Beautiful Review

"You made my life better than it was." Muhammad Ali | 1942 - 2016 | American boxer & activist I caught those words watching comedian Billy Crystal’s eulogy for Ali back in 2016. T…
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How To Be Judged

How To Be Judged

Pigeonholed. (verb: put into a restrictive category) It's very real. Your results, your attitude, your effort, your curiosity, your interest (lack of indifference) ... all of it will put you in a c…
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I Lost My Phone

"Sounds like a good problem to have.” I left my phone in a Lyft in Las Vegas. I was getting dropped off at the airport after a speaking event. I realized it about 5 seconds after the car drove…
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