Frequently Asked Questions - Terms & Conditions
How can I talk with a person at InspireYourPeople.com?
Please call us at 804-762-4500, chat with us using the button in the lower right corner of the website, or email us at Hello@InspireYourPeople.com.
Real people are here for you Monday through Friday between 8:30 am and 5:30 pm ET (often much earlier and later too). If you leave a message after 5:30 pm ET, we'll return your call by 9 am ET the next business day. If you're in a bind and would like to talk with someone outside those hours, please call or text Jim at 804-397-9550 (that's his cell ... really).
How can I pay?
Visa, MasterCard, Discover, and American Express.
We also accept purchase orders ($100 minimum) from:
• Non-profit public schools (K-12)
• Higher Education (not-for-profit)
• Government Agencies
Please email your purchase order to Orders@InspireYourPeople.com or fax it to 804-884-3831. Please include your email address when sending your purchase order by mail of fax.
All purchase orders are shipped via FedEx Ground unless a FedEx Express shipping option is requested.
Questions? Please call us at 804-762-4500, email us at Hello@InspireYourPeople.com, or use the chat window in the lower right corner any web page on the site.
Is my information secure?
Yes. Our site uses industry standard SSL (Secure Sockets Layer) technology to encrypt your information when placing online transactions, and, if you choose to set up an account, to store your order history.
We don't store your credit card information and we can't see your full credit card when you are placing orders. InspireYourPeople.com is compliant with the industry standard PCI Security Standards.
When will my order ship?
All orders placed Monday – Friday will ship the next business day (often the same day).
If you've need rush shipping or are concerned about when your package will arrive, please call us at 804-762-4500 or use the chat window in the lower right corner any web page on the site.
How can I find out the status of my order?
Once your order ships, we'll email you your tracking information . If you've chosen USPS First Class (our only shipping option where tracking is not always available), please call us at 804-762-4500 or send us an Hello@InspireYourPeople.com to check the status of your order.
To track your order at your convenience, please register as a InspireYourPeople.com customer.
How much is international shipping?
Cost depends on location, weight of package, and shipping method. If you need to speak with someone about international shipping, please call us at 804-762-4500 or send us an Hello@InspireYourPeople.com.
How much are duties and taxes for international shipping?
For all international shipments, the recipient will be responsible for the import taxes, customs duties, and fees charged by the destination country. These fees are in addition to the shipping & handling charges you pay to InspireYourPeople.com when you place your order.
These additional fees are generated by your local customs office after the shipment reaches your country. You will either be called to arrange payment or a bill will be sent to you after you receive the shipment. The method that the fees are collected depends on the declared value of your order.
Since customs charges vary widely from country to country, we can't predict what they will be for each order. Other questions? Please call us at 804-762-4500, chat with us using the button in the lower right corner of the website, or email us at Hello@InspireYourPeople.com.
Do I have to pay sales tax on my order?
Only if your package is shipped to a Virginia address.
What if my shipment arrives damaged or something is missing from my order?
Please call us at 804-762-4500, chat with us using the window in the lower right corner of this page, or email us at Hello@InspireYourPeople.com. If you’d like to return or exchange an item, we can issue a full refund for the price of the merchandise (does not include cost of shipping). Learn more about our return and exchange policy here.
What are my shipping options?
You can view all of our shipping options and transit times here. If you have a meeting or deadline, we recommend using one of the FedEx options (our most reliable shipping option). FedEx always comes with a tracking number so you can keep tabs on where your package is. Questions? Please call us at 804-762-4500, chat with us using the button in the lower right corner of the website, or email us at Hello@InspireYourPeople.com.
I need a product immediately. Can I download it off your site?
You can purchase immediate digital downloads of our videos and PowerPoint® presentations. Get digital downloads of our videos here and get digital downloads of our PowerPoint® presentations here.
PowerPoint® presentation downloads include a fully-scripted Powerpoint® formatted presentation, a wide-screen version of the presentation, a Leader's Guide, and a license agreement.
Video downloads include a video in .mp4 format and Leader's Guide; the video can be embedded into a PowerPoint® presentation. If you have issues playing your video, try downloading the VLC player (a safe, free, and reputable program).
If you'd like to add digital download versions of a video and/or PowerPoint® presentation to a meeting package, please call us at 804-762-4500 or email us at Hello@InspireYourPeople.com.