Returns & exchanges

Most items can be returned unused and in their original condition within 21 calendar days (3 weeks) of purchase for an exchange or for a full refund (does not include cost of shipping).

Items should be sent in their original packaging and include a completed return form.

Download the PDF version of the returns/exchanges form.

Non-Returnable Products

All opened DVDs are not returnable. To be sure the content is a fit for your group, please view the previews of the DVDs from the links on the product description pages.

Products and/or packages which contain a PowerPoint presentation are not returnable. To be sure the PowerPoint Presentation and Leader's Guide material is a fit for your group, please call us at 804-762-4500 or email We can provide you with a sample of the Presentation, questions and activities in the Leader's Guide.

Please return items via FedEx or UPS only to:
115 S. 15th Street, Suite 502
Richmond, VA 23219

We ask that you ship via FedEx or UPS, as they are able to track packages. Please keep a record of your package's tracking number once it is shipped. This will help us ensure that no returned merchandise is lost in transit.

Please allow 2 weeks from the time you mailed your returned item for us to receive and process your refund. For exchanges, allow 2 business days after we receive the package to fulfill the new order. If you would like to check on the status of your returned or exchanged merchandise, please call us at 804-762-4500.