Common Shipping Questions
When will it ship?
All orders placed Monday – Friday will ship no later than the next business day (often the same day). If you need to change or cancel an order, please call us at 804-762-4500 or chat with us using the chat window in the lower right corner of website. We can help you cancel the order before it ships or refund it if the order has already shipped.
If you need a rush delivery or are concerned about when your package will arrive, please call us before 5:30 pm ET in Richmond, Virginia at 804-762-4500. We're often here a bit later so please try if it's after 5:30 pm.
Rush Orders
In a bind? Call us at 804-762-4500 to see if there's anything we can do. After 5:30 pm ET or on weekends, please leave a message in the lower right chat window.
If you have a meeting or deadline, we recommend using FedEx. A tracking number is provided with all FedEx shipping options, so you can keep tabs on where your package is. Please review all transit times (listed below) to be sure your package arrives on time. If you have any questions about which option is best for you, please call us at 804-762-4500.
Saturday Delivery
If you'd like your products delivered on a Saturday please call us at 804-762-4500. There are additional fees for Saturday delivery.
Shipping Options
USA
SHIPPING METHOD - TIME IN TRANSIT
U.S. Mail (Priority) - 1 - 3 Business days
U.S. Mail (First Class) - 2 - 10 Business days
FedEx Ground® - 1 - 5 Business days
FedEx Express Saver® - 1 - 3 Business days
FedEx 2Day® - 2 Business days, by 4:30pm
FedEx Standard Overnight® - 1 Business day - See details below
FedEx Priority Overnight® - 1 Business day - See details below
FedEx First Overnight® - 1 Business day - See details below
Important details:
FedEx Standard Overnight®
Delivery is by 3 p.m. to most areas, 4:30 p.m. to some rural areas, and 8 p.m. to residences.
FedEx Priority Overnight®
Delivery is by 10:30 a.m. to most areas and 12 p.m. - 5 p.m. to some rural areas. For certain shipments to and from Alaska and Hawaii, delivery is in 2 business days.
FedEx First Overnight®
Delivery 8 a.m. - 9:30 a.m. to most areas and by 10 a.m. - 12 p.m. to some rural areas.
International and Canada
We're not shipping outside of the United States. (Sorry)